Cancellation and Refund Policy

Operational draft—not legal advice. Counsel review is still required before launch. There is no universal change-of-plans refund promise: the named gym's offer-specific terms govern, subject always to rights that applicable law cannot waive.

1. Which policy applies?

Pass requests

A pass request is not a paid order. You may tell the gym you no longer want the request, but there is no Iron Passport payment to refund.

External checkout

When Iron Passport sends you to a gym or another provider's site, that destination's cancellation and refund policy applies. Request the refund from the business that collected the payment.

Connected-gym checkout

For a pass bought through Iron Passport, the named gym is the merchant and seller. Before checkout, Iron Passport displays the gym's refund summary and records the versioned pass terms you accept. Those offer-specific terms determine ordinary cancellation, no-show, transfer, expiry, and refund eligibility. See our Seller Disclosure for the division of responsibilities.

2. Canceling checkout

Leaving or canceling Stripe Checkout before payment completes does not create a paid purchase. The order may remain open briefly so you can retry, but you should not be charged. If your bank shows a pending authorization after a canceled checkout, the bank controls when that authorization disappears; contact support if it becomes a completed charge.

3. Requesting a refund after payment

Review the refund terms shown on the secure order page, then contact the gym as soon as possible. You may also email Iron Passport at tyler@iron-passport.com or use the Contact page. Include the order ID, gym name, visit date, and reason. Do not include a full card number, sign-in code, or private order link.

Iron Passport can provide the gym with order evidence and coordinate the request. A refund is initiated on the gym's connected Stripe account only after the gym approves it or applicable law requires it. A verified gym owner can use Iron Passport's full-order refund control for an eligible, unredeemed order; the control places admission on hold, starts the refund on that gym's Stripe account, and reverses Iron Passport's application fee. Asking Iron Passport does not itself approve a refund or change the gym's offer terms.

4. Delivery or admission problems

Contact the gym and Iron Passport promptly if a paid pass is not delivered, the order shows a fulfillment failure, or the gym refuses a valid, unexpired, unredeemed pass despite the recorded terms. Keep relevant messages and the order ID. We will investigate with the seller and help route a correction, replacement, or refund as the facts, accepted terms, and law require.

A facility closure, unsafe condition, material offer mismatch, or seller cancellation may create rights beyond an ordinary change-of-plans request. Nothing in this policy limits those rights.

5. Refund amount and timing

When a full refund is approved, the full purchase amount is returned to the original payment method; Iron Passport does not keep its referral fee from that refunded order. Stripe and the traveler's bank control posting time, currency conversion, and how the credit appears. A refund can therefore take several business days after it is initiated. We will not ask for a new card number to send a refund.

Where Iron Passport's automated refund flow applies, it issues full-order refunds and revokes the associated passes. Do not use or transfer a pass after a refund begins. If the order page says “refund pending,” the funds have not necessarily reached the bank yet.

6. Disputes and duplicate recovery

Contacting the gym or Iron Passport first is usually the quickest way to resolve a delivery or admission problem and does not remove any chargeback or statutory right. Tell us if you also dispute the charge with your bank so the same payment is not refunded twice. Fraud, pass misuse, a redeemed pass, or materially false information may affect eligibility to the extent allowed by law.

7. Changes and related documents

We may update this policy as the pass product changes. The policy posted when an order is created does not replace the gym's versioned terms saved with that order. This policy supplements our Terms of Service, Privacy Policy, and the accepted offer terms. Mandatory law controls any conflict.